Thank you for shopping with Innulus. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase physical products from our website.

 

Order Processing Time

1. All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.
2. Orders placed after business hours or on holidays will be processed on the next business day.
3. You will receive an email confirmation once your order has been shipped.

 

Shipping Methods & Delivery Time

Innulus ships products through a combination of:

1. Authorized brand distributors (such as Lenovo)
2. Third-party suppliers and dropshipping partners (including AliDropshipping)

Estimated delivery times:

1. U.S. orders: 5–15 business days
2. International orders (if applicable): 10–25 business days

Delivery times may vary depending on:

1. Product availability
2. Supplier location
3. Shipping carrier
4. Customs processing (for international shipments)

Please note that delivery times are estimates, not guarantees.

 

Shipping Charges

1. Shipping fees (if applicable) are calculated and displayed at checkout.
2. Some products may qualify for free shipping, which will be clearly stated on the product page.
3. Any customs duties, taxes, or import fees (for international orders) are the responsibility of the customer.

 

Order Tracking

1. Once your order is shipped, tracking information will be sent to your registered email address.
2. Tracking updates may take 24–72 hours to become active, depending on the carrier.

 

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Innulus is not responsible for:

1. Delays or non-delivery caused by incorrect or incomplete addresses
2. Packages returned due to address errors

If an order must be re-shipped, additional shipping charges may apply.

 

Split Shipments

If you order multiple products, they may ship separately due to different supplier locations. In such cases, you may receive multiple tracking numbers.

 

Delayed or Lost Shipments

While we work closely with our shipping partners, delays may occasionally occur due to:

1. Weather conditions
2. Carrier issues
3. Customs clearance
4. High-demand periods

If your order has not arrived within the estimated timeframe, please contact us, and we will assist in tracking or resolving the issue.

 

Damaged Packages

If your order arrives damaged:

1. Contact us within 48 hours of delivery
2. Provide photos of the damaged item and packaging

We will review the issue and coordinate a replacement or refund in accordance with our Return & Refund Policy.

 

Returns Related to Shipping

Please refer to our Return & Refund Policy for details on:

1. Return eligibility
2. Refund processing
3. Exchanges

 

Contact Us

If you have questions about shipping, delivery, or your order, please contact us at:

Innulus
United States
hi@innulus.tech